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Gamerang Security & Privacy
    The Privacy Policy below governs your Gamerang account and any information you provide on this site.
  • Privacy Policy: the information we collect, its use, how we protect children's privacy, and some frequently asked questions
  • Credit Card Safeguard: how we protect your orders
  • Cookies: how Gamerang.com uses cookies to enhance your gaming experience
Privacy Policy
Our Commitment to Privacy
Effective [7/1/2010]

Gamerang.com values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions. Gamerang.com recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties. However, we do share your information with third parties under certain circumstances. For more information, click here.

This policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, click here to contact Gamerang.com customer service via email, call us at (1-800-495-1475) or write us at Gamerang.com Customer Services, PO Box 27479, Santa Ana, CA 92799.

If our information practices change in the future, we will let you know by posting the policy changes on our Web site or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information.
   
 
 
  Overview
    In order to operate the Gamerang service and to reduce the risk of fraud, Gamerang ("Gamerang" or "we") must ask you to provide us information about yourself and your credit card and/or bank account. This Privacy Policy describes the information we collect and how we use that information. Gamerang takes the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy. We will not sell or rent your personally identifiable information or a list of our customers to third parties. However, as described in more detail in Part "Use and Disclosure" below, there are limited circumstances in which some of your information will be shared with third parties, under strict restrictions, so it is important for you to review this Privacy Policy.

Please note that your personal information will be stored and processed on our computers in the United States. The laws on holding personal data in the United States may be less stringent than the laws of your country but Gamerang will hold and transmit your personal information in a safe, confidential and secure environment. If you object to your personal information being transferred or used as described in this Privacy Policy, please do not register for the Gamerang service.

Notification of Changes
This policy may be revised over time as new features are added to the Gamerang service or as we incorporate suggestions from our customers. If we are going to use or disclose your personally identifiable information in a manner materially different from that stated at the time we collected the information, you will have a choice as to whether or not we use or disclose your information in this new manner. Any material changes will be effective only after we provide you by e-mail with at least 30 days' notice of the amended Privacy Policy (if you have closed your Gamerang account, you will not be contacted to notify you of the amended Policy and your personal information will not be used or disclosed in this new manner).

We will post the amended Privacy Policy prominently on our Web site so that you can always review what information we gather, how we might use that information, and whether we will disclose it to anyone. Please check the Gamerang Web site at http://www.gamerang.com/ at any time for the most current version of our Privacy Policy.

A Special Note About Children.Children are not eligible to use our service and we ask that minors (under the age of 18) do not submit any personal information to us or use the service.
Information We Collect
We collect information (such as your name, email address, mailing address, and phone and credit card numbers) that you provide when you place an order, save your information with us or participate in a contest, promotion or survey. We also maintain a record of your product interests and your purchases online and in our stores. We may acquire customer names, email addresses and mailing addresses for select mailings from third parties.
How does gamerang.com use my information?

When you become a member at gamerang.com, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. In addition, you will be automatically signed up to receive email updates about our games, services, contests, and promotions.

When you save your information with gamerang.com, you will also be automatically signed up to receive email updates. If you participate in a contest or promotion (online or over the phone, or at one of our retail stores), you may choose to receive email updates about our products, services, contests, and promotions.

If at any time you would like us to remove you from our email or postal mailing lists, feel free to contact gamerang.com customer service via email or by calling 1-800-495-1475. Please be sure to include your email address, full name and password. If you have previously asked to be removed from our email list, we will not sign you up for email updates if you place an order over the Internet. Please note that it may up to six to eight weeks to remove your from our list.

From time to time, we may also send you emails to help us learn more about your gaming preferences. In addition, we may use information about your product interests and rentals to help us improve our site design and your gaming experience. If you make a rentals online, we may also send you notices about our games, services, contests and promotions through postal mail.

To serve you better, we may combine information you give us online and in our stores as well as information about your product interests and purchases. In addition, we may combine information you provide with demographic information that is publicly available. We use this combined information to enhance and personalize your shopping experience with us, and to communicate with you by email or postal mail about our products, services, contests, and promotions that may be of interest to you. If you do not want us to use your information as described above, please contact gamerang.com customer service by calling 1-800-495-1475.

  Does gamerang.com share my information with third parties?
We contract with third parties to assist us in maintaining and managing our customer information to fulfill promotions and to communicate with our customers. We do not authorize any of those third parties to make any other use of your information.

In addition, when we team up with another company to offer or provide products, services, contests or promotions, we and the other company may cross-reference our customer databases to identify common customers. We and the other company may use that existing information to identify future promotional opportunities and to fulfill promotional or contractual obligations.

When we offer contests and promotions, or join with other companies to do so, customers who choose to participate in those contests and promotions may be asked to provide personal information to participate. That information may then be used by us and any company offering the contest or promotion to notify winners or to fulfill promotional obligations.

If prior to participating in a contest or promotion, you opted not to receive information from us, you may still receive information from or about gamerang.com in connection with the contest or promotion if you choose to participate in it. You may opt not to participate in these contests or promotions if you do not want to receive information about gamerang.com or share your information with us and the other companies sponsoring those contests or promotions.

We also may share aggregate, non-personally identifiable information about you (such as age, gender, and types of products purchased) with our business partners to fulfill our contractual obligations. Except as described above, we do not share, rent or sell any information we collect online to any unaffiliated third party.
How do I access my information? How do I change or delete my information?
  To access your information online, simply click "Your Account," sign in, then choose the appropriate section in "Info Summary" to review, edit, or delete your personal information. Please note that any requests to change the frequency that we send email updates to you may take up to six to eight weeks to be reflected in your "Info Summary" at gamerang.com.

If at any time you would like us to remove you from our email or postal mailing lists or if you do not want us to use your information to enhance your shopping experience, feel free to contact gamerang.com customer service via email or by calling 1-800-495-1475. Please be sure to include your email address, full name and password.
How do I remove my information from email, phone, and postal mailing lists?
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through email, postal mail or by phone, please let us know by sending us an email or calling us at 1-800-495-1475.

Please note that such requests may take up to six to eight weeks to become effective. In addition, if you ask us to remove your name and address from our email or postal mailing lists, we will maintain your name in a "do not mail" file to ensure that we can honor your request. Please also note that when you make a purchase, we will send you emails to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.
How does gamerang.com protect children's privacy?
Like you, we at gamerang.com are concerned about the safety of children when they use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent.

If we become aware that a subscriber is under the age of 13 and has signed up without prior verifiable parental consent, we will remove his or her personally identifiable information from our files.
What are cookies? How does gamerang.com use cookies on its site?
A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie.

We use cookies in order to improve your shopping experience. When you visit gamerang.com, your cookie helps us keep track of your order as you shop at our site. If you have saved your information with us, your cookie allows us to recognize you when you return to our site and provides you with access to your account information. If you saved your information with or order from us, we also use cookies to monitor and maintain information about your use of our site. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our Web site in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, as well as our products, services, contests, and promotions.

We also use cookies to track and maintain the identity of the Web site you visited immediately prior to ours to further improve our site design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other Web sites.

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our site. Nor will we be able to recognize you as a signed up user to allow you access to your account information.

For our customers using Internet Explorer 6.0

If you are shopping on gamerang.com using Internet Explorer 6.0 and are having difficulty accessing the site, please check your privacy settings in your browser and set them to "Medium". If you do not wish to change your privacy settings to "Medium" and you are currently using the "Medium High" or "High" settings, you may choose to override your current cookie handling practices for individual sites that you specify. Please click here for instructions. As always, you can place your order by phone at 1-800-495-1475.

To enable cookies on your browser:
  • AOL 5.0:
    Select "Preferences"
    Click on "WWW"
    Select the "Security" tab
    Click on "Custom Level"
    Scroll down to "Cookies"
    Select "Enable"

  • Netscape Navigator / Communicator:
    Select "Preferences" from the "Edit" menu
    Select "Advanced" from the left-hand menu
    Select "Accept All Cookies"
    Click "OK"

  • Internet Explorer 5.0 for PC:
    Select "Internet Options" from the "Tools" menu
    Click the "Security" tab
    Click "Custom Level" at the bottom of the window
    Scroll down to "Cookies"
    Select "Always accept cookies"
    Click "OK"

  • Internet Explorer 5.0 for Mac:
    Select "Preferences" from the "Edit" menu
    Select "Receiving Files"
    Select the option "Never ask" under "When receiving cookies"
    Click "OK"

  • Internet Explorer 6.0 for PC:
    To change your privacy settings to "Medium":
    Select "Internet Options" from the "Tools" Menu.
    Click the "Privacy" Tab.
    Set the Privacy Slider to "Medium."
    Click "OK."

    To override your current cookie handling practices for individual sites:
    Select "Internet Options" from the "Tools" Menu.
    Click on the "Edit" button in the "Override cookie handling for individual websites" section.
    This will open the "Per Site Privacy Actions" dialogue box.
    Type "www.gamerang.com" in the "Address of Website" box.
    Click the "Allow" button. Click the "OK" button, then close the "Per Site Privacy Actions" dialogue box.
    Click the "OK" button to close the "Internet Options" dialogue box and apply your changes.
What about links to other Web sites and services?
gamerang.com may contain links to other sites that are not under our control. These Web sites have their own policies regarding privacy, which you should review before visiting them. We have no responsibility for linked Web sites and provide these links solely for the convenience and information of our visitors.

If you have any questions about our privacy policy, you can contact gamerang.com customer service via email, call us at 1-800-495-1475 or write us at gamerang.com Customer Services, P.O. BOX 1410, Costa Mesa, CA 92628.


Credit Card Safeguard

Our Security Safeguard
At gamerang.com we don't just stand behind our merchandise. We also do our best to provide a safe and convenient online shopping experience.

Credit Card Safety
Protecting the safety of your credit card information is important to us.

We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us.

SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.

What about my bank or credit card company?
Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards, as well.

Remember: If unauthorized use of your credit or debit card does occur, you must notify your card provider, in accordance with the agreement you have with the company.

How do I know my credit card information is secure?
To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."

Some browser versions and some firewalls don't permit communication through secure servers like the ones we use to process orders at gamerang.com. If for any reason you cannot access the secure server, please feel free to place your rental with us by phone at 1-800-495-1475. Our Customer Service representatives will be happy to assist you.

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